In compliance with GDPR (General Data Protection Regulations) Smallbone Cars Ltd is committed to ensuring that your privacy is protected. This policy sets out how Smallbone Cars Ltd uses and protects any information which you give Smallbone Cars Ltd when you use our website or interact with us through any other channel including over the phone, in our premises, through our sales and servicing department, social media and otherwise.

Smallbone Cars Limited is registered with the Information Commissioner's Office (ICO) under number ZA837223

WHAT INFORMATION WE COLLECT ABOUT YOU

We may collect the following information:

1. Name & date of birth
2. Contact details & preferences including email & telephone numbers
3. Address & Postcode
4. Vehicle Details such as Registration Number  Employment details
5. Bank details and or debit/credit card details
6. Other information relevant to the products/service you are interested in, including information about your circumstances for finance applications, information about vehicles you have owned, information relating to funding your new vehicle  Images and recordings from our CCTV

WHAT WE DO WITH THE INFORMATION WE GATHER

We only use the information which you provide us for the following purposes:

1. To fulfil our obligations to you by providing the products / services you request from us
2. To respond to your requests either through the website or otherwise
3. To contact you about products and services if you wish us to do so
4. To resolve any complaints that may arise
5. To process payments
6. To assess and improve our customer service
7. To detect and prevent any unlawful activities

DISCLOSURE OF YOUR INFORMATION

We may share your information with selected third parties including:

1. Couriers who help us deliver the product you order
2. IT service providers who help us manage our IT infrastructure
3. Finance companies and brokers where you want to obtain finance to facilitate your purchase
4. Debt collection agencies should there be an outstanding debt    Marketing agencies
5. Aftercare services such as our warranty providers
6. DVLA to register your vehicle etc
7. Solicitors, Insurance companies and Accident repair centres
8. Social media companies to help us interact with you better
9. Police and law enforcement agencies when required to so

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we hold about you.

HOW LONG WE WILL KEEP YOUR INFORMATION FOR

We will keep your personal information for as long as we need it to provide the services and products you request from us. We may also keep it to comply with our legal requirements, to resolve complaints and to enforce our rights. As a result, the length of time that we keep your information for will vary depending on the purposes for which we have it. In any event, we will review what information we need on an ongoing basis and will only retain it for the minimum amount of time that we need it.

Your rights

You have a right to access and receive a copy of all personal information we hold about you.

Contact us

You can contact us if any additional information or explanation is needed. Any requests should be sent to the address below: FAO Data Protection Officer
Tel: 01200 445900

YOUR RIGHT TO COMPLAIN

If you are unhappy about how Smallbone Cars Limited have used your information, you have a right to complain to the Information Commissioner's Office. You can do this by contacting:

Smallbone Cars Ltd
Gisburn Road
Gisburn
Clitheroe
Lancashire
BB7 4ES

Web: www.ico.org.co.uk